Terms & Conditions

Services

ButlerLtd provides pest control services for residential, Airbnb, commercial and industrial properties in Cape Town and Johannesburg. The service you receive is the one described in your booking or quote.

Bookings

A booking made through this website is a request for service. It is confirmed once we have accepted it and agreed a time with you. You will receive a booking reference; please quote it when you contact us about the job.

Quotes

A quote request is a request for pricing only. It does not commit you to a service and nothing is charged for it. We review each request and come back to you with the appropriate service and price. A quote is based on the information you give us and may change if the property or the problem turns out to be materially different.

Pricing

Booking prices are calculated from the service you choose and the details of your property, including size, number of rooms and the treatment required. The amount is shown to you before payment. Any referral discount that applies is shown as a separate line on your order.

Payments

Payments are processed through the payment methods available on this website at the time of your booking. Where no online payment method is available, our team will contact you to arrange payment directly. Your booking is not treated as paid until the payment has been received.

Cancellations and rescheduling

If you need to cancel or move an appointment, please tell us as early as you reasonably can so we can offer the slot to someone else. If our team cannot attend at the agreed time, we will contact you to reschedule.

Access to property

Someone aged 18 or over must be able to give our technician access to the property at the agreed time. If we cannot get access, we may not be able to complete the service on that visit.

Treatment and safety

We select the treatment method based on the pest, the property and the people and animals using it. Our technician will explain any precautions you need to take before, during or after the treatment. Please follow those instructions — they are part of the treatment working properly.

Customer responsibilities

To get the best result from the service, we ask that you:

Referrals and promotional credits

Referral codes are issued by ButlerLtd. A person who books their first eligible service using a valid referral link receives R100 off that service. The person who referred them receives R100 in ButlerLtd credit only after the referred customer’s service has been completed.

Referral credit has no cash value and cannot be exchanged for money. You cannot refer yourself. We may withdraw or change the referral programme, and we may decline a referral we believe has been used incorrectly.

Liability

We carry out our work with reasonable care and skill. Pest activity can depend on conditions at the property and in neighbouring properties, so we cannot guarantee that a pest will never return. If you believe a treatment has not worked, contact us and we will look at it with you.

Nothing in these terms limits any rights you have under South African consumer law.

Website usage

Please use this website only to request quotes, make bookings and find information about our services. Do not attempt to interfere with the site, submit false bookings, or use the referral system in a way it is not intended to be used.

Changes to these terms

We may update these terms as our services change. The version published on this page at the time of your booking is the one that applies to it.

Contact

For anything relating to these terms, contact ButlerLtd at contact@butlerltd.com, on 076 216 8492 in Cape Town, or on 072 184 0980 in Johannesburg.